Privacy Policy

Effective Date: [ 10/07/2026 ]

At Plagbox, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following information:

Name
Email Address
Phone Number
Shipping & Billing Address
Payment Information (processed securely through third-party payment gateways; we do not store your card details)
Order History
IP Address, Browser Type, Device Information, and Website Usage Data

2. How We Use Your Information

Your information may be used to:

Process and deliver your orders
Provide customer support
Send order updates and service notifications
Improve our products and website
Respond to your inquiries
Send promotional offers and newsletters (only if you have opted in)
Comply with legal obligations

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and remember your preferences. You can disable cookies through your browser settings, although some website features may not function properly.

4. Information Sharing

We do not sell or rent your personal information.

We may share your information only with:

Payment gateway providers
Shipping and logistics partners
IT and website service providers
Government authorities when required by law

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or storage is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.

7. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
Contact us regarding your privacy concerns

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

9. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the details provided on our Contact Us page.

What is Plagbox and what does it do?

Plagbox P1 is a portable EV charging extension box designed for safe and convenient electric vehicle charging. It extends your charging reach and includes a dedicated external earthing solution, allowing you to charge your EV more safely in locations where proper earthing is unavailable.

Why is earthing important for EV charging?

Proper earthing provides a low-resistance path for leakage current, helping reduce the risk of electric shock, protecting your EV and charger, and supporting safe and reliable charging.

Can I charge my EV with Plagbox even if earthing is not available?

Yes. Plagbox P1 includes an external earthing system with a pure copper earthing rod. When installed correctly, it creates a dedicated grounding point for your charging session, helping provide a safer charging experience where permanent earthing is unavailable.

Which electric vehicle models are compatible with Plagbox?

Plagbox P1 is compatible with most electric vehicles that use a standard portable AC charger with a domestic 5A/15A plug. Always verify compatibility with your vehicle's charging equipment before use.

What socket type does Plagbox P1 use?

Plagbox P1 features a standard Indian 5A/15A domestic socket, making it compatible with most portable EV chargers designed for household power outlets.

What safety features does Plagbox P1 include?

Plagbox P1 is equipped with an industrial-grade Miniature Circuit Breaker (MCB) that automatically disconnects power during overcurrent or electrical faults. This helps protect both your EV charger and vehicle during charging.

What if my Plagbox has a manufacturing defect ?

Plagbox offers a 7-day replacement guarantee for manufacturing defects. The product will be replaced with the same model and colour, subject to availability. If a replacement is unavailable, a refund will be processed according to our replacement policy.

How can I contact Plagbox customer support?

You can contact our support team through:

Email: support@plagbox.com

Phone / WhatsApp: +91 XXXXXXXXXX