1. Acceptance of Terms

By using this website, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website or purchase our products.

2. Products

Plagbox products are designed to provide a safe and convenient EV charging extension solution. Product specifications, features, and pricing are subject to change without prior notice.

3. Proper Usage

The product must be used only as described in the user manual.

Do not use a damaged cable, plug, socket, or earthing rod.

The product should only be connected to a compatible electrical power source.

Users are responsible for ensuring proper installation and safe operation.

4. Safety Disclaimer

Plagbox is designed to enhance charging safety but cannot eliminate all electrical risks. Users must follow all safety instructions and local electrical regulations. Improper use may result in damage, injury, or equipment failure.

5. Orders & Payments

All orders are subject to acceptance and availability.

Prices are displayed in Indian Rupees (INR).

Full payment must be received before order processing and dispatch.

6. Shipping

Delivery timelines are estimates and may vary depending on location, courier services, or unforeseen circumstances.

Plagbox is not responsible for delays caused by third-party logistics providers.

7. Returns & Warranty

Returns and warranty claims are subject to our Return Policy and Warranty Policy.

Products found to be damaged due to misuse, unauthorized modification, or improper installation are not covered under warranty.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, product designs, and trademarks, is the property of Plagbox and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

Plagbox shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the website after changes constitutes acceptance of the revised terms.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in Telangana, India.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the details provided on our Contact Us page.

Terms & Conditions

Effective Date:[ 10/07/2026 ]
Welcome to Plagbox. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our services.

Frequently asked questions

Here are some common questions about our company and Product.

What is Plagbox and what does it do?

Plagbox P1 is a portable EV charging extension box designed for safe and convenient electric vehicle charging. It extends your charging reach and includes a dedicated external earthing solution, allowing you to charge your EV more safely in locations where proper earthing is unavailable.

Why is earthing important for EV charging?

Proper earthing provides a low-resistance path for leakage current, helping reduce the risk of electric shock, protecting your EV and charger, and supporting safe and reliable charging.

Can I charge my EV with Plagbox even if earthing is not available?

Yes. Plagbox P1 includes an external earthing system with a pure copper earthing rod. When installed correctly, it creates a dedicated grounding point for your charging session, helping provide a safer charging experience where permanent earthing is unavailable.

Which electric vehicle models are compatible with Plagbox?

Plagbox P1 is compatible with most electric vehicles that use a standard portable AC charger with a domestic 5A/15A plug. Always verify compatibility with your vehicle's charging equipment before use.

What socket type does Plagbox P1 use?

Plagbox P1 features a standard Indian 5A/15A domestic socket, making it compatible with most portable EV chargers designed for household power outlets.

What safety features does Plagbox P1 include?

Plagbox P1 is equipped with an industrial-grade Miniature Circuit Breaker (MCB) that automatically disconnects power during overcurrent or electrical faults. This helps protect both your EV charger and vehicle during charging.

What if my Plagbox has a manufacturing defect ?

Plagbox offers a 7-day replacement guarantee for manufacturing defects. The product will be replaced with the same model and colour, subject to availability. If a replacement is unavailable, a refund will be processed according to our replacement policy.

How can I contact Plagbox customer support?

You can contact our support team through:

Email: support@plagbox.com

Phone / WhatsApp: +91 XXXXXXXXXX